What Will You Become?
Iowa Western Community College

Human Resources


Application for Employment

Please send completed employment application and resume to:

Human Resources
Iowa Western Community College
2700 College Rd. Box 4-C
Council Bluffs, IA 51503

For Professional Staff positions please include a minimum salary requirement in your cover letter.
For all Faculty positions please include an official copy of transcripts.

Coordinator of Academic Support Services


JOB SUMMARY:                      

Oversees the day-to-day operations of the Tutoring Center and Writing Center, which are part of a comprehensive Academic Resource Center that provides a variety of services, resources, and programs. Provides high-quality, coordinated services and effective academic support to a diverse population of students.



Bachelor’s Degree required.


  • Experience that demonstrates sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students.
  • Experience that illustrates a history of successfully collaborating with co-workers on a regular basis to achieve common goals.
  • Experience that demonstrates a commitment to delivering first-rate service to and exceptional support for students on a daily basis.
  • Experience developing and delivering engaging presentations.
  • Experience that demonstrates the ability to successfully work on and complete several projects at one time.
  • Experience that demonstrates strong problem-solving abilities.
  • Experience in tutoring and/or instruction at an institution of higher education.

Knowledge, Skills, and Abilities:

  • Iowa Western’s Student Services Division fosters learning environments that engage and empower our students to grow and develop. All Student Services staff members must have the ability to excel in team and individual settings, multi-task, problem solve, manage their time, and maintain positive relationships with students, staff, and faculty while thriving in a fast pace environment.
  • Ability to communicate policies and procedures to students in a clear and friendly manner.
  • Must possess strong computer skills, particularly the ability to operate and understand programming for a complex student information system.
  • Superior oral and written communication skills, including the ability to communicate policies and procedures to students.
  • Requires a willingness to work late evenings and weekend hours periodically throughout the year.


  1. Recruits, hires, and trains a staff of peer tutors; provides day-to-day supervision, as well as ongoing leadership, support, and guidance.
  2. Hires, trains, supervises, and evaluates professional support staff members who provide academic support through one-on-one and group tutoring throughout the Academic Resource Center, including the Writing Center; provides ongoing support and guidance to ensure high-quality services are delivered to students on a consistent basis.
  3. Oversees the day-to-day operations of the Tutoring Center and the Writing Center; creates and maintains an environment that welcomes and supports students of all learning abilities; develops a schedule and provides staffing each semester to optimize services and maximize usage.
  4. Develops and widely distributes marketing materials, posts frequent portal news items, sends multiple emails, and attends departmental and divisional meetings with faculty and staff to promote awareness and utilization of the Tutoring Center and Writing Center.
  5. Stays abreast of best practices and innovations regarding academic support services; utilizes online resources and databases, engages in discourse with colleagues, communicates ideas, and implements changes as appropriate.
  6. Utilizes early alert software and progress report information to provide tailored and targeted intervention and promotion of appropriate Academic Resource Center services to academically at-risk students; actively promotes the use of specific and appropriate services through phone, email, text, and in-person meetings, particularly the provision of a specific action during a specific timeframe.
  7. Under the direction of the Director of Academic Support, tracks and analyzes usage of Tutoring Center and Writing Center services, including face-to-face sessions, as well as online sessions; conducts assessments to determine student satisfaction with services; utilizes data to make recommendations for improvement.
  8. Provides a host of active and passive resources and materials to students in the Academic Resource Center, as well as online in the college’s portal, that are intended to enhance and improve students’ awareness and development of a wide array of non-cognitive skills, such as organization, commitment to college goals, and test anxiety.
  9. Manages all aspects of multiple group study rooms in the Academic Resource Center, including scheduling, promotion, and data collection.
  10. Maintains the Tutoring Center and Writing Center webpages in the college’s portal; ensures the content is accurate and beneficial for students.
  11. Manages online tutoring services; promotes and markets services; provides assistance to students, faculty, and staff, as needed; tracks student usage and satisfaction.  
  12. Facilitates the online orientation course every fall and spring semester for students taking all online classes; manages enrollment process for students in the online orientation course.
  13. Serves as a Navigator in assigned sections of English Composition I, which includes visiting each class at least twice a semester and serving as a point of contact for students enrolled in those classes throughout the semester.
  14. Performs other duties as assigned.




Iowa Western offers a wide array of competitive benefits, including medical and dental coverage, life insurance, retirement with generous matching, and paid time-off (including numerous holidays).                                 


Monday through Friday: 8:00 a.m.-4:30 p.m.

PHYSICAL DEMANDS:                    

Requires prolonged sitting.


Work is routinely performed in an office environment.

Job Duties:

Salary Range:


Application Deadline:

open until filled