What Will You Become?
Iowa Western Community College

Business & Computers

Help Desk Support Specialist

Oct. 20 - Nov. 10,  2017
Fridays  8:00-4:30 p.m.
IWCC Council Bluffs Campus

About the Program

Help Desk Support is a solid career field with many opportunities for employment. Develop the skills
required to problem solve, network, and troubleshoot computer systems.

Program to Include

  • Intro to Networking
  • Intro to troubleshooting Methodology
  • Wireless Networking
  • IC3 Certification


High School diploma or equivalent in process.

Non-Credit to Credit

Take your education to a whole new level and earn college credit toward a certificate in Help Desk Support Certificate or a degree in Network and Systems Administrator. Successful completion of this program will earn you 3 hours of college credit for Fundamentals of Desktop Support!

Career & Salary Information

Help Desk Support Specialists oversee the daily performance of computer systems. They answer user inquiries regarding computer software or hardware operation to resolve problems and enter commands, and observe system functioning to verify correct operations and detect errors. Average pay is $11.40 - $29.82 per hour, annual salary is $23,680 - $62,250. Entry level positions will allow further training within companies or industries. Additional education with experience would lead to supervision of others in completing the tasks associated with Network Support.  IC3 test voucher and all materials included in the cost of the tuition. 


$800 (Textbook and test voucher included!)

VA approved program for tuition assistance. 

FREE Tuition Assistance Available!

This program is approved for FREE Education to Employment tuition assistance for eligible Iowa residents. Financial assistance may include training tuition, textbooks, tools, certification fees, required materials and other services. Email rjensen@iwcc.edu or call (712) 325-3268 for more information!


Help Desk Support Certificate

Develop the skills to problem-solve; network; navigate through operating systems; and troubleshoot computer systems. Successful completion of the course earns a voucher to test to become IC3 certified. Fee $800

Section # Location Day(s) Start Date Start Time Building Contact Number
COMPT 402*01 - CF17 Council Bluffs Campus F 10/20/2017 8:00AM-4:30PM Looft Hall
4 sessions Call 712-325-3256

Register for this Class