What Will You Become?
Iowa Western Community College

Business & Computers

Help Desk Support Specialist

July 24 - Aug. 17, 2017
Monday - Thursday from 12:30 - 4:30 pm
IWCC Council Bluffs Campus

About the Program

Help Desk Support is a solid career field with many opportunities for employment. Develop the skills
required to problem solve, network, and troubleshoot computer systems.

Program to Include

  • Intro to Networking
  • Intro to troubleshooting Methodology
  • Wireless Networking
  • IC3 Certification


High School diploma or equivalent in process.

Non-Credit to Credit

Take your education to a whole new level and earn college credit toward a certificate in Help Desk Support Certificate or a degree in Network and Systems Administrator. Successful completion of this program will earn you 3 hours of college credit for Fundamentals of Desktop Support!

Career & Salary Information

Help Desk Support Specialists oversee the daily performance of computer systems. They answer user inquiries regarding computer software or hardware operation to resolve problems and enter commands, and observe system functioning to verify correct operations and detect errors. Average pay is $11.40 - $29.82 per hour, annual salary is $23,680 - $62,250. Entry level positions will allow further training within companies or industries. Additional education with experience would lead to supervision of others in completing the tasks associated with Network Support.


$800 (Textbook included!)

FREE Tuition Assistance Available!

This program is approved for FREE Education to Employment tuition assistance for eligible Iowa residents. Financial assistance may include training tuition, textbooks, tools, certification fees, required materials and other services. Email rjensen@iwcc.edu or call (712) 325-3268 for more information!


Help Desk Support Specialist

Help Desk Support Technician is a solid career field with many opportunities for employment. Develop the skills required to problem solve, network, navigate through operating systems, troubleshoot computer systems, understand IT infrastructure, and system management. Also gain knowledge in business communication and customer service which is vital in this field as well as IT strategies, management, and delivery. Voucher offered to take test to become IC3 Certified. Textbooks included. 60 hours. Prerequisite: High school diploma or equivalent and basic knowledge of computer operations. Fee $800

Section # Location Day(s) Start Date Start Time Building Contact Number
COMPT 402*01 - CF17 Council Bluffs Campus MTWTh 07/24/2017 12:30-4:30PM Fremont Hall
16 sessions Call 712-325-3256

Register for this Class